Shipping & Return Policy

SHIPPING POLICY 

Ordinary products ship within 2 days after the order is confirmed.
Customized products ship within a week.

Note: The above currency conversions of HKD against USD and CNY are approximate values, which should be based on the actual local exchange rate. The above target delivery time is applicable to normal working days. During peak seasons (such as Sales Season, Valentine's Day, Mother's Day and Christmas), delays may occur. Delivery time may be affected by factors beyond our control, including weather and accidents caused by our shipping partners. Supermint is not responsible for any of these relevant circumstances. Shipping costs are non refundable.

Track order status

Once your order has been shipped, we will send you a confirmation email with a tracking number. The courier company will contact you via SMS or phone call to inform you of the delivery of your order.

RETURN AND EXCHANGE POLICY

Supermint support refunds FOR AND ONLY FOR defected items. Photo evidence has to be provided showing the defected item being unworn and unused, with all tags attached and the original packaging included. We reserve the right to refuse the refunds if the above conditions are not met. Once evidence is received and accepted by Supermint your refund will be returned to the account of the ledger within 3 to 5 working days.

Footwear and accessories must be returned with the original branded boxes, dust bags and wrapper, where provided, and placed inside a protective outer box for shipping.

When trying on footwear, please take care not to mark the soles or damage the shoe box.

Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Sales item cannot be refunded.

RETURN AND EXCHANGE PROCESS 

If you decide to exchange a product, the specific process is as follows:

Please contact our online customer service, who will help you complete the exchange application. 

After submitting the online exchange application, please send the goods within 3 days after receiving your order to begin the procedure. In order to avoid exchange receipt problems, please follow our recommendations: choose to use SF Express, DHL Express, Hong Kong Post (Express return: unless it is a product quality problem, Supermint does not bear the payment of shipping).

After the product is shipped, please contact customer service and inform us of your tracking number.

If you chose to exchange the product, we will exchange the goods within 2-3 working days after receiving your return.

After receiving the return and processing the refund/exchange, we will send you a notification via email or SMS.

REFUNDS

Your refund will be returned using the original form of payment. Supermint cannot return customs duties and sales taxes. However, you can contact the local customs directly to recover these charges. Since this may not apply to certain countries and regions, we recommend that you hire a customs broker to claim the tariff of the returned goods. Please note that due to the different processing time required for different payment methods, the refund amount will be transferred to your account within 3 to 5 days. Please note that the actual refund time displayed on the debit credit card account will depend on the card issuer's record. If you have any enquiries, please contact the bank directly.

If you have any further questions, please contact our customer service team at
service@supermint.me