FAQs
SHOP & ORDER
Do I need an account to place an order?
An email address is all you need to start the order process. We recommend that you register for a Supermint account so that you can start adding your favourite pieces to your wish list and easily place an order.
I have forgotten my password: what should I do?
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I place an order on your site?
Placing an order is easy at Supermint. Here’s how:
- Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
- Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
- Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
- Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
Where can I find size & fit advice?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Shipping and Return policy.
PRICING & PAYMENT
Which currencies can I shop in?
We accept currencies in HKD, EUR and USD. If your local currency is unavailable, you can select to be charged in any of the currencies we accept for a competitive exchange rate.
When will my card be charged?
Once your order is placed, Supermint will take payment at the point your order is placed on our site.
What payment methods do you accept?
- Credit Cards: Visa / MasterCard / American Express
- Apple Pay
- PayPal
Will my personal details stay safe?
We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Supermint Privacy Policy.
PRODUCT AVAILABILITY AND AUTHENTICITY
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.
Are Supermint items authentic?
Our offering is expertly curated from independent fashion designer brands and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the individual designer has not supplied them.
How will my order be packaged?
Your order will be carefully packaged in a protective Supermint box to ensure it arrives at you in great condition. Additional branded items such as dust bags will be included if provided by the designer.
SHIPPING
Which countries can Supermint ship to?
We ship to Hong Kong, China, Singapore and to worldwide destinations our shipping courier operates within. If you have any inquiries about delivery destinations and restrictions, please contact us by email (service@supermint.me).
How much will I be charged for shipping?
For orders that do not meet the free shipping requirements, we will charge a flat rate for shipping.
HKD 36 ( USD 5, CNY 34 ) to Mainland China, Macau, Taiwan
HKD 150 ( USD 19.5, CNY 135 ) to Singapore, Korea, Japan, Thailand, Indonesia, Malaysia , Philippines
HKD 290 ( USD 37, CNY 260 ) to all other destinations
Shipping is calculated automatically and the cost will be included with your order at check out.
For further information please visit our Shipping & Return Policy.
When will I receive my item and how can I track delivery?
Orders are generally sent out within 3 business days of confirmation of the order. For HK orders, shipping will take 3-5 business days and shipping period varies for destinations out of HK. We are unable to redirect orders once the items are dispatched, please ensure that you provide a suitable shipping address.
If you have any questions, please contact our customer service or Massage on Home page.
