FAQ

TO WHICH COUNTRIES DO SUPERMINT.ME SHIP?

We ship to Hong Kong, China, Taiwan and to international destinations. If you have any inquiries about delivery destinations and restrictions, please contact us by email (service@supermint.me).

CAN SUPERMINT.ME SHIP TO MULTIPLE ADDRESSES?

We can only ship to one address per order. If the order contains items that require shipping to multiple locations, these items need to be placed as separate orders for each address.

HOW MUCH IS SHIPPING AND WHEN WILL I RECEIVE MY ORDER?

For orders that do not meet the free shipping requirements, we will charge a flat rate for shipping:

HK$30 to Hong Kong

HK$50 to China, Taiwan & Macau

HK$200 to all other destinations

Shipping is calculated automatically and the cost will be included with your order at check out. Orders are generally sent out within 3 business days of confirmation of the order. For HK orders, shipping will take 3-5 business days and shipping period varies for destinations out of HK. We are unable to redirect orders once the items are dispatched, please ensure that you provide a suitable shipping address.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Unfortunately, Supermint.me does not offer refunds. For exchanges, please email us at service@supermint.me within 3 days of receipt of your purchase for any exchange requests. Requests made after this deadline will not be granted. The return item(s) must be sent out within 5 days after making the exchange request. Items should be returned new, unused and in its original packaging of Supermint.me. Items which are not received in the above conditions will not be exchanged. Unfortunately, Supermint.me will not be responsible for the shipping cost of return.

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