Shipping & Return Policy
Ordinary products ship within 3 days after the order is confirmed.
Customized products ship within a week.
|Area||Freight||Shipping company||Transport time|
|Hong Kong / Mainland / Macau / Taiwan||HKD 35 / USD 4.5 / CNY 31.5 per order
Free shipping for a total of HKD 1,000 / USD 128 / CNY 895
|S.F. Express||About 3 to 4 working days|
|Singapore / South Korea / Japan / Thailand / Malaysia / Indonesia / Philippines||HKD 150 / USD 19.5 / CNY 135 per order
Free shipping for a total of HKD 1,500 / USD 195 / CNY 1,350
Hongkong Post Express
|About 5 to 6 working days|
|Other areas of the world||HKD 290 / USD 37 / CNY 260 per order
Free shipping for a total of HKD 2,500 / USD 320 / CNY 2,237
Hongkong Post Express
|About 7 to 9 working days|
Note: The above currency conversions of HKD against USD and CNY are approximate values, which should be based on the actual local exchange rate. The above target delivery time is applicable to normal working days. During peak seasons (such as Sales Season, Valentine's Day, Mother's Day and Christmas), delays may occur. Delivery time may be affected by factors beyond our control, including weather and accidents caused by our shipping partners. Supermint is not responsible for any of these relevant circumstances. Shipping costs are non refundable.
Track Order Status
Once your order has been shipped, we will send you a confirmation email with a tracking number. The courier company will contact you via SMS or phone call to inform you of the delivery of your order.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. We reserve the right to refuse the exchange if the above conditions are not met.
- We only offer one time exchanges within 12 days for the same item in a different size or an item of equivalent or more value.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
- Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
- Sales item cannot be refunded.
Return and Exchange Process
If you decide to return or exchange a product, the specific process is as follows:
- Please contact our online customer service, who will help you complete the return application.
- After submitting the online return application, please send the goods as soon as possible to begin the procedure. In order to avoid return receipt problems, please follow our recommendations: choose to use SF Express, DHL Express, Hong Kong Post (Express return: unless it is a product quality problem, Supermint does not bear the payment of shipping).
- After the product is shipped, please contact customer service and inform us of your tracking number.
- Upon receiving your return, you will be refunded after confirming the original status, and the relevant funds will be returned to the account of the ledger within 3 to 5 working days. If you chose to exchange the product, we will exchange the goods within 2-3 working days after receiving your return.
- After receiving the return and processing the refund/exchange, we will send you a notification via email or SMS.
Your refund will be returned using the original form of payment. Supermint cannot return customs duties and sales taxes. However, you can contact the local customs directly to recover these charges. Since this may not apply to certain countries and regions, we recommend that you hire a customs broker to claim the tariff of the returned goods. Please note that due to the different processing time required for different payment methods, the refund amount will be transferred to your account within 3 to 5 days. Please note that the actual refund time displayed on the debit credit card account will depend on the card issuer's record. If you have any enquiries, please contact the bank directly.
If you have any further questions, please contact our customer service team at